Support

Getting help

• Docs — start here; most integration questions are covered under Getting Started and Guides.
• GitHub Issues — bug reports and feature requests on the public package repo. Include your RN version, platform, device/OS, and a minimal repro.
• Email — priority support for customers with an active license. Include your license id and, for crashes, the stack trace (we symbolicate iOS crash reports from the dSYMs we retain per release).

Before filing a bug

Background-location behavior is device- and OS-specific. To make a report actionable:

1. Reproduce on a real device (not the simulator/emulator).
2. Capture the native log (logcat on Android, the device console / os_log on iOS) around the failure.
3. Note device settings: Android battery optimization / OEM battery manager; iOS Low Power Mode, Background App Refresh, Precise Location, authorization level.
4. Include your ready() config (redact secrets).

Roadmap

See Limitations for what isn’t implemented yet.